Types of VoIP Services
Traditional Phone Features
- Caller ID Number
- Caller ID Name
- Call Waiting + Caller ID
- 911 Emergency Calling
- Blind Call Transfer
- Attended Transfer
- Three-Way Calling
- Do Not Disturb
Management Controls
- Online Management
- Multi-Tenant Support
- Reporting and Analytic
- Remote Device Provisioning
- Granular User Permissions
- Operator Panel Presence
Voicemail
- Unlimited Voicemail Capability
- Voicemail notification to Email
- Voicemail notification to mobile application
- Individual Custom Greeting
- Remote Voicemail Access
Call Routing
- Advanced "Follow Me" Services
- Call Forwarding
- Internal / External Transfer
- Hunt Group / Department Rollover
Next Generation Features
- Voicemail to Email
- SMS Messaging
- Text-to-Speech Engine
- Browser Plugin for Click-to-dial
- Global Directories
- Office 365 Integration
- Salesforce Integration Answering & Call Handling
- Automated Custom Tree
- Fully Customizable Greetings
- Welcome Back Routing™
- Greet By Name ™
- Call Parking
- Call Forwarding
- Intercom Paging
- DID Support
- Notification to Cell Phone
- Busy Line Feature (BLF)
- Call Blocking (Blacklist)
- Remote Call Pickup
Contact Center
- Agent Queues
- Agent Control of Status
- Call Screening
- Call Monitoring
- Call Barge
- Call Whisper
- On Hold Time Reporting
- Manager Monitoring Screen
Optional Modules
- Email to Fax, Fax to Email
- Call Recording (Inbound / Outbound)
- Audio Conference
- CRM